Kenneth LWe found our daughter’s first car through Gem Autos. The experience was excellent from the moment we arrived to look at the car we spotted in their ad. Everything about the vehicle was exactly as listed in the ad, but what was more important was the interaction we had with Jameel. Unlike many other dealers, we had absolutely no pressure from Jameel, and he gave us freedom to drive the vehicle and get comfortable with it before even discussing pricing or other options. We returned a week later to pick up the vehicle and were greeted with the same level of professionalism from Omar. Here’s what is most important to me, and I hope everyone will read this far into the review. We have owned the vehicle now for over 1-month. After bringing an issue to Jameel about the one power window not working, there was immediate professionalism and respect from Jameel. Far beyond what I could have hoped for. There were no excuses, and even with the risks associated with purchasing ANY vehicle, new or used, an opportunity for assistance to cover costs was proposed by Jameel. In a day-and-age when customer service seems to be dwindling, Gem Autos steps up and delivers second-to-none! I highly recommend Gem Autos!
November 28, 2019